Shipping policy

Shipping Policy

Last Updated: July 2026

Welcome to Tidlux. This Shipping Policy explains how we process, ship, and deliver orders across India. By placing an order with Tidlux, you agree to the terms below.

1. Shipping Coverage

We currently ship only within India. Shipping availability depends on your delivery PIN code and our courier partners.

2. Order Processing

Orders are processed within 1–3 business days after successful order confirmation.
Orders placed on Sundays or public holidays are processed on the next business day.
During festivals, sales, or high-demand periods, processing may take longer.

3. Estimated Delivery Time

Estimated delivery time is generally:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

These are estimated timelines only and are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment is completed.

5. Order Tracking

Once your order is shipped, tracking details will be sent via SMS, email, or WhatsApp (where available). Tracking updates depend on the courier partner.

6. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

Weather conditions
Natural disasters
Public holidays
Government restrictions
Transportation disruptions
Courier operational delays
Incorrect or incomplete shipping information provided by the customer

Tidlux is not liable for delays caused by these circumstances.

7. Customer Responsibilities

Customers are responsible for:

Providing accurate shipping information.
Providing a valid mobile number and email address.
Being available to receive the delivery.
Ensuring someone is available at the delivery address if required.

Orders returned due to an incorrect address, unavailable recipient, or repeated delivery failures may require additional shipping charges for re-delivery.

8. Delivery Confirmation

An order is considered delivered when the courier confirms successful delivery at the shipping address provided by the customer.

If you believe your package was not received despite delivery confirmation, please contact us within 48 hours of the delivery status update so we can assist with the courier investigation.

9. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened before delivery:

Do not accept the package if possible.
Take clear photographs.
Contact our customer support within 24 hours of delivery.

Claims reported after this period may not be accepted.

10. Lost Shipments

If a shipment is officially confirmed as lost in transit by the courier partner, Tidlux will review the case and, where appropriate, provide a replacement or refund in accordance with applicable Indian consumer laws.

11. Refused Deliveries

If a customer refuses delivery without a valid reason, or fails to accept delivery after multiple courier attempts, the order may be returned to us. Re-shipping charges may apply before dispatching the order again.

12. Force Majeure

Tidlux shall not be responsible for delays or failure to deliver caused by events beyond its reasonable control, including but not limited to natural disasters, floods, pandemics, strikes, civil unrest, government actions, transportation disruptions, or other force majeure events.

13. Limitation of Liability

To the maximum extent permitted under applicable Indian law:

Tidlux is responsible only for dispatching orders through authorized courier partners.
Tidlux is not responsible for delivery delays caused by courier operations, weather conditions, government actions, or other events beyond our reasonable control.
Tidlux is not liable for losses arising from incorrect delivery information provided by the customer.
Nothing in this Shipping Policy limits or excludes any rights available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019.